Industry
Customer Support
Client
Elevate Desk
Role
Product Designer
Elevate Desk - Customer Support Platform
Overview
Elevate Desk is a customer support platform that combines AI automation with human support. The goal was to help support teams handle more requests without losing the human side of the experience. Instead of using automation to replace people, the product was designed to let AI handle repetitive work while support agents focus on the conversations that need judgment and empathy.
Why It Matters
Support teams often get stuck between two bad options: fully automated systems that frustrate customers, or manual workflows that become hard to scale. Elevate Desk was designed to solve that gap by making support feel faster, smarter, and more human at the same time.
What I Designed
The platform uses AI to help route tickets, suggest responses, and surface the right information at the right time. It also gives support leads better visibility into queue health, team capacity, and customer sentiment, so they can make faster decisions during busy periods.
Key Feature
Smart suggestions - Agents get real-time recommendations for knowledge base articles and response drafts based on the customer’s issue. AI to human handoff - When a conversation escalates, the next agent sees the full context right away, so customers do not have to repeat themselves. Support dashboard - A live command center shows queue activity, sentiment, and agent workload in one place.
